We always try to give you the best possible service but there may be times when you feel this has not happened. If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.

We operate a practice complaint procedure as part of an NHS complaints system, which meets the national criteria.

We have a non-discriminatory approach to complaints and patients, carers and relatives will not be treated adversely as a result of having complained.

Please ask at reception for a copy of our complaints procedure or speak to our Practice Manager.

Primary Care – GP, dentist, pharmacist or optician

From 1 July 2023, if you wish to make a complaint about primary care, please contact the practice directly. Alternatively,

Email nnicb-nn.patientexperience@nhs.net 

Telephone: 0115 8839570 or

By post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints - NHS Nottingham and Nottinghamshire ICB