Appointment Information

To request a routine appointment in the next two weeks:

• phone us on 01623 551015, Monday to Friday from 8.30am to 6.30pm
• visit the practice and speak with a receptionist, Monday to Friday from 8.30am to 6pm
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we'll ask what you need help with. We will use the information you give us to direct you to the most appropriate doctor, nurse or health professional to help you.

We may offer you a consultation:

• by phone
• face to face at the practice

To contact a Doctor online, you can use a website called AccuRx. You don't need an account to use this website

This website will be available to you Monday to Friday 8.30am-6.30pm.

To change or cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01623 551015, Monday to Friday from 8.30am to 6.30pm

Whilst we are happy to make a home visit to those patients who are too ill to attend surgery or are house, we ask patients to use this service consideratlely.

We find it is much more effective to see our patients at the surgery where there are the facilities for examination and investigation (e.g. blood tests or heart tracing etc) when needed. If you do need a home visit, please request it before 10:00am if possible.

Our GP's may ring you before visiting and our care navigators may ask for brief details of the nature of the problem to help the GP's to prioritise visits. You may also be referred to the Acute Home Visiting Service ran by PICS. This service is to assess patients earlier in the day and is commissioned by Nottingham and Nottinghamshire ICB. It is a nurse led service and has been designed to assist GPs. A full report is sent back to the practice on completion of the visit and appropriate follow up will be arranged where indicated and visits are carried out during the course of the day. 

In addition to our usual opening hours, patients can access evening and weekend appointments which are offered by the local practices in the Ashfield North Primary Care Network. These incudes King's, Woodlands Medical Practice, Willowbrook Medical Practice and Brierley Park Medical Group. 

Appointments will be available weekdays up to 8pm in our local area and also on Saturday mornings and Sunday's by rota. These appointments are for non-emergencies and are prebookable only. Please contact reception on 01623 551015 for more information. 

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

The NHS app is a quick way to access NHS services, without needing to contact a GP. You can read more about the app on the NHS website.

You can request an appointment online using your NHS account.

You will need the NHS app and an account.

You’ll be asked to provide information about your request.

We’ll review your answers during practice hours and contact you to make sure you get the right help.

This could be

• self-care advice
• a follow-up phone call
• a follow-up video call
• an in-person appointment

You need to be registered with the practice to use this service.