Prescriptions

Non-urgent advice: Methods of ordering your repeat prescriptions

If you regularly take a prescribed medication/medications, you will be given a repeat prescription request form. About one week before you need more treatment, please send us your request using one of the methods listed below:

  • Via the NHS App – Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
  • NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
  • SystmOnline – Order Your Repeat Prescription Online
  • By repeat slip or on paper – You can put your request in on paper by dropping it through the letterbox. (Outside working hours, there is a black post box on the outside of the building than can be used.)

For online requests, please allow 72 hours and for paper requests, allow 48 hours. excluding weekends and Bank Holidays, for your request to be processed. 

Non-urgent advice: How to query your medication

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the practice about your prescription:

  • phone after 10am to speak to our prescription team 
Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

 

HRT Pre-Payment Certificate

From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).

The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.

Before buying an HRT PPC, you should check if:

Page last reviewed: 09 May 2025
Page created: 15 July 2022