Appointments

Appointments System

The practice works on a same day appointment system. You are advised to ring the practice at 8.30am on the morning of the day you wish to be seen. Appointments are made on a frist come first served basis. When all appointments for the day have been filled, you are advised to call again the following day.

Appointments are for one person only and we aim to see you on time unless the doctor is called out of surgery to attend an emergency.

Our reception staff will ask you for the reason for your attendance. This is so they can direct you to the most appropriate service. Remember, there are many clinicians that can deal with certain conditions, it doesn't always have to be a GP. 

The average appointment time with a prescriber is generally 10 minutes. If you have several problems to discuss, please ask reception to book a longer appointment which will help to keep waiting times down. 

Remember you can book online if you signed up to this facility - please ask for more information at reception or call us. You may also pre-book an appointment if the GP requests to see you.

Booking Online

If you are a patient at our practice, you can now use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can also use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp

If you do not have access to a smartphone but do have access to a computer, you can still access our online services. 

Telephone Appointments

The practice provides a mixture of face to face and telephone appointments, depending on the patients preference. Telephone appointments can be used to discuss any queries with the GP if you feel you do not need to be seen. Reception will inform you if your reason for appointment is more appropriate for a face to face appointment. 

Please ensure you provide the best number to contact you on. 

Extended Access

In addition to our usual opening hours, patients can access evening and weekend appointments which are offered by the local practices including King's, Woodlands, Willowbrook, Brierley Park and Skegby Family Medical Centre. 

Appointments will be available weekdays up to 8pm in our local area and also on Saturday mornings and Sunday's by rota. These appointments are for non-emergencies and are prebookable only. When appointments are not available at our practice, they may be available at other practices listed above. Please contact reception on 01623 551015 for more information. 

Patient Knows Best (PKB)

Patient Knows Best (PKB) allows you to see your information wherever you are, whenever you need to, in one place.

You will access to:

  • a library of information to help manage your condition(s)
  • secure messaging to your care providers
  • share your information with your health and care professionals, family members and/or carers so everyone that you have shared it with has an accurate record of your information 
  • upload data from your wearable devices automatically such as Fitbits

Important notice: PKB is not designed or used for urgent medical problems. Your surgery has 48 hours to reply to your request. However, if you think you have a medical problem that requires urgent attention, please call 111 or 999 as appropriate.

pkb-pateint-quick-ref-guide-v1-6.pdf (nottsnhsapp.nhs.uk)

Patients Know Best

Home Visits

We prefer to see patients at the practice where possible as more comprehensive examinations and tests may be carried out there.

Home visits are generally reserved for housebound or terminally ill patients.

If you feel too unwell to come to the surgery, please telephone reception (before 10:00 if possible). Your details will be taken and a doctor may call you back to assess your problem.

Transport problems are not felt to be a reason for requesting a visit. Please try to make arrangements with a family member or friend to bring you, or consider getting a taxi.

For patients who require a home visit for a problem with is of an acute onset, the practice may refer you to the Acute Home Visiting Service ran by PICS. This service is to assess patients earlier in the day and is commissioned by Mansfield & Ashfield CCG and is a nurse led service and has been designed to assist GPs. A Full report is sent back to the practice on completion of the visit and appropriate follow up will be arranged where indicated and visits are carried out during the course of the day.

Visits by the Doctors at the practice are carried out between 12:00 noon and 3:00pm, except in unforeseen circumstances. Late visit requests are assessed by the on-call doctor; these might be appropriate to be deferred to the following day. If the need for a visit is a true emergency the more appropriate service might be via 111 or 999.

No patient in genuine need of a home visit will be refused.

NHS Community Pharmacist Consultation Service (CPCS)

The CPCS was launched by NHS England and NHS Improvement in October 2019, to facilitate patients having a same day appointment with their pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients' homes.

The service is helping to alleviate pressure on GP appointments and emergency departments, in addition to harnessing the skills and medicines knowledge of pharmacist. Should the patient need to be escalated or referred to an alternative service, the pharmacist can arrange this.

When you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist of your choice. 

Pharmacists are qualified healthcare professionals and experts in medicines. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you. This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.

We will share your personal details with the pharmacist and details of your minor illness and the pharmacist will contact you to arrange your consultation on the same day, or at a time that suits you.

You may be seen in person in a private consulting room, if the pharmacist thinks it appropriate, or your consultation may be carried out over the phone or via video. You will be asked about your medical history and symptoms and current medication, in the same way the GP would ask you about them.

Usually, the pharmacist will provide you with advice and can sell you with an over the counter product where needed, if you choose. They will also send details of your consultation back to us for our records.

If the pharmacist feels you need to be seen by a GP urgently, they will call us to ensure you are seen, or they will advise you to contact the hospital Emergency Department if deemed necessary. You may also be referred back to us to arrange a non-urgent appointment or follow up.

Presenting conditions suitable for pharmacy referral:

• acne, spots and pimples • allergic reaction • ankle or foot pain or swelling • arm pain or swelling • athlete's foot • bites or stings, insect or spider • blisters • cold or flu • constipation • cough • diarrhoea • earache, ear discharge or ear wax • eye, red or irritable • eye, sticky or watery • hair loss • headache • hip, thigh or buttock pain or swelling • knee or lower leg pain or swelling • lower back pain • lower limb pain or swelling • mouth ulcers • rectal pain, swelling, lump or itch • shoulder pain • skin, rash • sleep difficulties • sore throat and hoarse voice • tiredness (fatigue) • toe pain or swelling • vaginal discharge • vaginal itch or soreness • vomiting • wound problems – management of dressings • wrist, hand or finger pain

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.