Administration

Practice Management

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REBECCA STONE

Practice Manager Becky is responsible for the general smooth running of the practice including management of the premises and liaison with external parties such as the ICB and CQC. She also ensures that any complaints from patients are dealt with appropriately, quickly and effectively. 

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LOUISE NEW

Business Manager Louise works alongside Becky and is responsible for the practice finances.

Administration

Our administrators are responsible for a lot of the behind the scenes work in the practice. You may not see their faces a lot but they are always here to help.

  • Nicky (Admin Support Officer / Prescription Clerk)
  • Rosie (Admin Support Officer / Secretary)
  • Chris (manages patient registrations and summarising)
  • Lou (manages childhood immunisations, smear recalls, referrals and insurance / private work)
  • Kayleigh (manages patient recalls and all insurance / private work)
  • Lucy (manages the incoming mail and coding of medical records)

Care Navigators

Our care navigators are your first point of contact at the surgery. At busy times, they may be supported by other members of the admin team. They are all keen to help with any queries you may have, but are not able to give any medical advice. Sometimes, it may take slightly longer for them to find an answer to your question - we are grateful for your patience and understanding at these times.

  • Nicola (Lead)
  • Jenny
  • Kelly
  • Lorna
  • Donna
  • Louise

Secretaries

Our secretary, Rosie, will arrange your hospital referral letters and appointments. She is always willing to help you if you are having difficulties with your hospital appointments, or have any questions. If you would like to speak to Rosie, please call the practice or pop in.