Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to King's Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday-Friday) and is supported by General Practitioners (GPs) in the out of hours period (i.e. anytime that your normal GP practice is closed).

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected, if required, to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.

For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

What to do when King’s Medical Centre is closed:

    • If you need medical help fast but it’s not an emergency, call 111
    • If it’s a life threatening emergency, call 999
    • Calls to 111 are FREE from landlines and mobile
    • NHS 111 is available 24 hours a day, every day of the year

When to call NHS 111

You should call 111 when:

    • You think you need to go to A&E or to another NHS urgent care service
    • The practice is closed and you need healthcare advice
    • You don’t know who to call for medical help

When to call 999

Call 999 for life threatening emergencies such as:

    • Major incident or trauma
    • Severe breathlessnesa
    • Severe bleeding
    • Severe chest pain
    • Loss of consciousness

The practice will be informed of your contact with NHS 111 and A&E and any treatment provided.

Other Local Services

Walk-in Centre

Primary Care 24, right next to the Emergency Department at King’s Mill Hospital, provides a 24 hour walk-in service.

Local Pharmacy

Your local pharmacy can also offer you advice and treatment if required for a range of minor ailments. Under the Pharmacy First scheme if you are exempt from prescription charges, you will be able to get the same medicines the GP would have prescribed free of charge for head lice, temperature/fever, sore throat, earache, teething pain and pain relief for toothache.

To access the service, go to your local Pharmacy First pharmacist (look out for posters, leaflets and windows stickers for your nearest one).




Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website