Wheelchair use We have a wheelchair that belongs to the practice and is for use for patients needing assistance getting to and from the car park into the practice. If you would like to use it, please speak to reception.
Chaperones If you would prefer to have another person present, as well as the GP or Nurse when you are having an examination, please ask the GP, Nurse or enquire at reception.
Patients leaving the UK The Health Authority are required to remove the names of patients from practice lists who either intend to leave the UK for at least 3 months, or who have been out of the country for more than 3 months at a time. If you are leaving the UK for 3 months or more, you should notify the practice. You will then need to re-register on your return.
Acceptance / refusal on to a practice’s list of NHS patients Everyone has the right to change their practice without having to give a reason, though for administrative purposes, it would be helpful if you notified your current practice that you are leaving.
You can approach a GP practice near to where you are living and apply to join its list of NHS patients as either a registered patient or as a temporary resident. You can be registered as a temporary resident if you are in the area for more than 24 hours but less than 3 months.
Practices may use their discretion whether to accept or decline your application. In declining an application, they must have reasonable grounds for doing so which do not relate to your race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
Where a practice refuses an application, they may offer to treat you on a private fee paying basis. If you are having problems registering with a practice, you can contact your local Patient Services on 0116 2957880 who will be able to help you register with another local practice.
We have suitable access for disabled patients. The practice has a ramp for vehicle access. Two toilets are adapted for use of disabled patients. A loop system is available within the practice. There are also disabled parking spaces in the council operated car park.
We operate a Zero Tolerance Policy for abusive and aggressive behaviour towards our staff. Any incident where it is reported that a patient has been displaying such aggressive behaviour will be taken very seriously and may lead to a patient (and their family) being removed from the practice list.